Universal Exports & alakik are the Brand name of Metaphysical World. We always provided satisfied quality to our customers but if in case you are dissatisfied with our products, you may return them to us within 6 days of delivery. All refunds will be for the value of the product only. Shipping costs are not refunded & return shipping is paid by the buyer.
Special or custom orders cannot be returned. Crystals and minerals are formed naturally, so the shape and size is always approximate. No two polished items can also be the same as they are handmade.
Many stones have naturally occurring inclusions and cracks that do not affect their individual quality. Utmost care is taken while manufacturing these products & even during packing.